Privacy Policy

Last Updated: January 2025

FIX360 LLC ("Company, "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wefix360.com, use our services, submit a request for an estimate, or communicate with us. By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We may collect the following information when you submit forms or contact us:

  • Full name
  • Email address
  • Phone number
  • Project details or messages
  • Service address (if provided)
  • Scheduling preferences

1.2 Automatically Collected Information

When you visit our site, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages viewed
  • Date and time of visits
  • Referring website or campaign

1.3 Cookies & Tracking Technologies

We may use cookies, pixels, analytics tools (such as Google Analytics), and similar technologies to:

  • Improve website functionality and user experience
  • Analyze site traffic and usage patterns
  • Measure advertising performance

You can disable cookies through your browser settings, but some features of the site may not function properly.

2. How We Use Your Information

We use collected information to:

  • Provide estimates and customer service
  • Schedule consultations and appointments
  • Communicate with you by email, SMS, or phone
  • Improve our website, services, and marketing efforts
  • Send promotions, service updates, and important notices
  • Comply with legal and regulatory obligations

We do not sell your personal information.

3. Sharing Your Information

We may share information with:

  • Third-party service providers who help us operate our business (for example: payment processors, email/SMS providers, scheduling tools, website hosting, or analytics platforms)
  • Contractors or subcontractors who assist with performing your project, only to the extent necessary to provide the requested services
  • Advertising or analytics partners (such as Google or Meta) in aggregated or pseudonymous form
  • Law enforcement, government authorities, or other third parties when required by law or to protect our rights

We require third-party providers to handle your data in accordance with applicable privacy laws and to use it only for authorized purposes.

4. Text Messaging & Communications Consent

By submitting your phone number or email address, you consent to receive communications from us, which may include:

  • Project updates and appointment reminders
  • Estimate details and follow-up messages
  • Customer service responses
  • Occasional promotions or service announcements

You may opt out at any time:

  • For SMS: reply STOP to any message
  • For email: click "unsubscribe" or email us at fix@wefix360.com

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, misuse, and unauthorized access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your information where appropriate
  • Object to or request restriction of certain processing
  • Opt out of marketing communications

To exercise any of these rights, contact us at fix@wefix360.com. We may need to verify your identity before processing your request.

7. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child under 13 has provided us with information, please contact us and we will promptly delete it.

8. Third-Party Websites

Our website may contain links to third-party websites, plug-ins, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any information.

9. International Visitors

Our website and services are intended for users located in the United States. If you access the site from outside the U.S., you understand that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of the website or services after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

FIX360 LLC
Email: fix@wefix360.com
Phone: 301-660-3354

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. You should consult with an attorney to obtain advice with respect to any particular legal matter.


Terms of Service

Last Updated: January 2025

These Terms of Service ("Terms") govern your use of the website wefix360.com (the "Site") and any services provided by FIX360 LLC ("Company", "we", "our", or "us"). By accessing or using the Site, submitting an estimate request, or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our services.

1. Use of the Website

You agree to use the Site only for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use the Site in any way that violates applicable laws or regulations
  • Attempt to gain unauthorized access to the Site or related systems
  • Introduce viruses, malware, or other harmful material
  • Scrape, copy, or harvest content or data without our prior written consent
  • Impersonate any person or entity, or misrepresent your affiliation with us

2. Estimates & Project Proposals

Any estimate provided through the Site, by phone, or in person is based on the information available at the time and is considered an approximation. Final pricing may change after:

  • An on-site inspection
  • Selection of materials and finishes
  • Discovery of hidden conditions
  • Customer-requested changes (change orders)

A project is not considered accepted or scheduled until a written agreement or work order is signed by both parties.

3. Scheduling & Availability

Appointment dates and times are subject to availability and may be affected by factors such as weather, material delivery, or crew availability. We reserve the right to reschedule or adjust appointments as reasonably necessary, and we will make commercially reasonable efforts to notify you of changes.

4. Payments

Payment terms, including deposit amounts, progress payments, and final balances, will be specified in your written agreement or work order.

You agree that:

  • Deposits may be required before work begins
  • Progress payments may be due at specific milestones
  • Final payment is due upon substantial or final completion, as outlined in the agreement
  • Late payments may be subject to interest, fees, or collection costs as permitted by law

5. Warranties

Warranty coverage for labor and materials may vary by project type and manufacturer. Specific warranty terms will be set forth in your written agreement and/or manufacturer documentation. Nothing in these Terms expands or modifies any written warranty.

6. User Submissions & Communications

By submitting information through the Site (such as estimate requests, messages, photos, or project descriptions), you grant us a non-exclusive, royalty-free license to use such information for the purpose of reviewing, estimating, and performing the requested services.

You consent to receive communications from us via email, SMS, phone calls, or mail relating to your requests, appointments, and services. You may opt out of marketing communications as described in our Privacy Policy.

7. Third-Party Tools & Links

We may use third-party tools or services (such as scheduling platforms, analytics services, or payment processors) in connection with the Site and our services. Your use of those third-party tools may be subject to the separate terms and privacy policies of those providers.

The Site may also contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites and you access them at your own risk.

8. Disclaimer of Warranties

The Site is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Site, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

While we strive to keep information on the Site accurate and up-to-date, we do not warrant that the Site will be error-free, uninterrupted, or free of harmful components.

9. Limitation of Liability

To the fullest extent permitted by law, FIX360 LLC and its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or services.

In no event shall our total liability to you for all claims relating to the Site exceed the amount, if any, that you paid to us for services giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless FIX360 LLC and its officers, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or connected with your violation of these Terms or misuse of the Site.

11. Cancellation & Rescheduling

If you need to cancel or reschedule an appointment, please notify us as soon as reasonably possible. Certain projects may be subject to cancellation policies or fees, particularly where materials have been ordered or work has already begun.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Maryland, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms, the Site, or our services shall be brought exclusively in the state or federal courts located in Maryland, and you consent to the jurisdiction of such courts.

13. Changes to These Terms

We may modify or update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of the Site or services after any changes constitutes your acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, please contact us:

FIX360 LLC
Email: fix@wefix360.com
Phone: 301-660-3354

These Terms of Service are provided for general informational purposes and do not constitute legal advice. You should consult an attorney to obtain advice with respect to any particular legal question or contract.